Shipping Policy

At Trekkids, we are committed to delivering your order quickly and safely. Please review our shipping policy below for full details.

Order Processing

All orders are processed within 1 to 3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Orders are not processed on weekends or public holidays.

Shipping Time

Delivery times may vary depending on your location. Estimated delivery times are:

United States: 7 to 12 business days
United Kingdom: 7 to 12 business days
Canada: 8 to 14 business days
Australia: 8 to 14 business days
Other International Locations: 10 to 18 business days

Please note that shipping times are estimates and may vary due to customs, weather conditions, or carrier delays.

Shipping Fees

We offer free standard shipping on all orders unless otherwise stated on the product page.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

If you do not receive tracking details within 5 business days, please contact our support team.

Delays

While we aim to deliver within the estimated time frame, delays may occur due to high demand, customs inspections, or unforeseen circumstances. Trekkids is not responsible for delays caused by shipping carriers or customs.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping details, contact us immediately before your order is processed.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.